At Illumi Glows, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, please review our policy below for returns and refunds.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that are damaged due to misuse or normal wear and tear are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for return. Once your request is approved, we will provide further instructions.
Refund Policy
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged by the customer, or are missing original packaging.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide clear images and details so we can resolve the issue promptly, either by replacement or refund.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please first check with your local courier or contact us at [email protected] for assistance.
Changes to This Policy
Illumi Glows reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]