Return Request
If you wish to return a product, you must initiate the return process by emailing us at [email protected]. Your request should include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3 business days to provide you with further instructions on how to proceed with the return.
Return Eligibility
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This is to ensure that the returned item is received by us. We do not guarantee that we will receive your returned item if you do not use a trackable shipping method.
Refund Process
Once we receive your returned item, we will inspect it to confirm its condition. If the return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired product. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to return your original item before placing a new order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making your purchase to avoid any misunderstandings.
Contact Us
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us via email at [email protected]. We are here to assist you and ensure that your experience with illumiglows.com is satisfactory. Thank you for your understanding and cooperation.